Terms of Service

These terms apply when you create a Workfave account or use the service. If you do not agree with them, please do not use it.

You must be old enough to enter an employment relationship where you live, and the details you give us must be accurate — we send them to employers on your behalf, and an application built on wrong information damages your own prospects first.

We gather job listings from employers and job boards, match them against the profile you build, prepare applications, and — depending on the mode you choose — either present them for your approval or send them for you.

We are not your employer or your agent, we do not guarantee interviews or offers, and we have no control over how an employer treats an application. What we control is that it is sent accurately, to a real employer, and that you can see exactly what went.

Keep your password to yourself and tell us promptly if you think someone else has access. You are responsible for what happens under your account.

One account is for one person. Sharing an account would mean applications going out under a name that is not the applicant's, which is a misrepresentation to the employer.

This is the most important section, because it is where the service acts in your name. There are three modes and you choose which applies:

• Review each application — we prepare everything and wait. Nothing is sent until you have seen it. This is the default, and it stays the default until you deliberately change it.
• Apply automatically, within your rules — we send applications without asking each time, to roles matching rules you set. This is the only mode in which anything is sent unattended, and selecting it is your consent to that. It requires a paid plan.
• Watch only — we track roles and tell you. Nothing is ever sent.

Your choice is recorded with the date you made it. You can change or withdraw it at any moment, and it applies from that moment — we do not treat an old choice as consent to something new.

The stop control halts everything immediately, including an application already in progress, and including ones you approved yourself. We check it at the last possible moment before anything leaves.

Companies on your blocklist are never applied to on your behalf. If you navigate to a role at a blocked company and apply yourself, we honour your decision — a deliberate action of yours outranks a list you wrote months ago.

If several automated applications fail in a row, we stop automatically and tell you. That is usually a sign something needs fixing, and continuing would spend your allowance on attempts that cannot succeed.

We never invent an answer on your behalf. If an employer asks something your profile does not answer, we ask you rather than guessing. Anything an AI suggests is checked against your own documents, and discarded if it does not appear there.

We never claim an application succeeded unless the employer confirmed it. Where we are unsure, we say we are unsure. You will see "awaiting confirmation" rather than a reassuring "sent" that we cannot stand behind.

We never apply to an employer we have not verified. Listings whose source we cannot establish are not applied to.

The free plan includes five confirmed applications a month and reviews each one with you; applying automatically requires a paid plan. Paid plans raise the monthly limit and add features. Current pricing is on our home page.

You are charged for an application only when it is confirmed as received. If an attempt fails, is ambiguous, or is stopped by you, nothing is deducted. An allowance is reserved when an application is queued and released if it does not complete.

Subscriptions renew until cancelled. You can cancel at any time and keep access until the end of the period you paid for. We do not refund part-used periods except where the law requires it, or where we have failed to provide the service.

You agree not to:

• Give false information about your experience, qualifications or identity.
• Use the service to apply on behalf of someone else.
• Attempt to extract listings, employer data or other users' information in bulk, by scraping or otherwise.
• Interfere with the service, or attempt to bypass its limits or security.

We may suspend an account we reasonably believe is being used this way. Where we do, we tell you and explain why, unless a law prevents us.

Your CV, profile and anything else you provide remain yours. You give us permission to use them only to operate the service for you: to prepare and send applications, to match roles, and to show you what we did.

You confirm you have the right to give us what you upload, and that it is accurate.

We provide the service with reasonable care and skill, but we cannot promise that any application leads anywhere — hiring decisions are the employer's alone.

We are not liable for an employer's conduct, for a role that turns out to be misrepresented by whoever posted it, or for a job opportunity you did not get. Where we are liable, our liability is limited to the amount you paid us in the twelve months before the claim.

Nothing here limits liability that cannot be limited by law, including for death, personal injury, or fraud.

You can close your account at any time from your settings. Our Privacy Policy sets out exactly what is deleted and what is kept.

We may end this agreement if you breach these terms, or if we stop offering the service — in which case we will give you reasonable notice and time to export your data.

We may update these terms. If a change materially affects your rights or what the service does on your behalf, we will tell you directly and, where the change concerns automated applications, ask you to confirm your choice again rather than carrying an old consent over to something new.

When a company hires through Workfave, each part of the service has one party that decides how personal data is used (the controller) and, where Workfave only acts on that company’s instructions, Workfave is its processor. Unless a company has agreed otherwise with us in writing:

• Your hiring pipeline — Applications to your roles, stages, conversations, scorecards, interviews and offers. The company is the controller; Workfave processes it for them.
• The hiring assistant — What the assistant reads and does in your workspace, for your team. The company is the controller; Workfave processes it for them.
• Equal-opportunity monitoring — Voluntary self-identification answers, held apart and reported only in aggregate. The company is the controller; Workfave processes it for them.
• Matching people to roles — How Workfave scores fit and recommends roles to job seekers. Workfave is the controller.
• Finding candidates — The searchable pool of people who chose to be found. Workfave is the controller.

Each company sees these roles in its settings, a candidate’s data export lists them for every company holding their records, and when a candidate erases their account Workfave records in the company’s copy what it removed and in which role.